Delinquency Management

Credit union collections solutions

Minimize losses with our outsourced delinquency management suite tailored for credit unions.

Comprehensive Credit Union Collections

First-Party Collections

  • Early intervention to address delinquency at the first signs of trouble
  • Customized extended solutions to fit your credit union’s specific needs

Third-Party Collections

  • Soft-touch recovery methods that focus on the member experience
  • Dedicated third-party collections team with years of expertise
  • Secure client portal for real-time access to reports, notes and file status

Proven Impact in Delinquency Management

  • $345 million recovered for credit unions
  • 95,000 accounts managed monthly
  • 2,800 credit union partners nationwide
  • 23,300+ assets repossessed
Empowering Our Partners
Rick Jones's photo

“After bringing our Visa portfolio in-house, we faced two vacant collection queues and needed to reallocate internal resources. To ensure continued coverage, we researched outsourcing options and chose TriVerity as our collections partner.”

Neighbors Federal Credit Union
Rick Jones, Vice President

Blog: 2025 First-Party Collections Trends

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More to Power Your Delinquency Management

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Managing Estate Recovery

Financial institutions play a key role in estate recoveries. Explore the critical considerations credit unions need to address to successfully manage estate accounts.

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Visit the TriVerity Site

TriVerity is a comprehensive first- and third-party collection agency dedicated to managing early-stage delinquency, non-performing loans and charged-off loans.

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